Welcome To Saddletree Research


Saddletree Research provides market research and intelligence to the contact center and customer care industries.  With equal emphasis on supply and demand side market data, Saddletree Research offers a unique perspective based on over 20 years of contact center market experience.


With a sharp focus on emerging and/or high growth potential market segments, Saddletree Research provides insightful research and advisory services to both buyers and vendors of contact center technology solutions.  While the broader contact center market is covered in our research, special emphasis is given to:


                    Workforce Optimization (WFO)

                              Workforce Management

                              Performance Management

                              Quality Management



                              Performance Analytics

                              Speech Analytics

                              Desktop Analytics

                              Text Analytics

                              Cross Channel Analytics

                    Social Media

                    Customer Relationship Management (CRM)

                    Recruitment and Hiring Technologies


Demand side data is derived from end-user surveys that are conducted on a regular basis with members and subscribers of the National Association of Call Centers (NACC) at The University of Southern Mississippi.


Saddletree Research prides itself on providing equal levels of service to all clients regardless of their size or industry stature.  Saddletree Research has historically focused on the new and emerging companies and products, including the start-ups that are typically overlooked by the larger analyst firms until they become mainstream entities.  Saddletree Research strives to stay on the leading edge of the contact center industry.

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Our Affiliation: NACC


Our Affiliation: Veterans2Work


Our Affiliation: Contact Center Pipeline