Industry Research Specialists

Saddletree Research takes pride in having experienced, industry savvy analysts with the unique ability to recognize and report on significant industry trends, issues, and opportunities in the rapidly evolving worldwide telecommunications market.

With a sharp focus on the future of the customer care, communications, and relationship management industries, Saddletree provides vendor clients with the foundation of business information that is required to make successful strategic and tactical business decisions in a dynamic market environment.

Our Markets Include

Call Centers
Multi-Channel Contact Centers
Customer RElationship Management (CRM)
Computer Telephony and Communications Convergence
Voice and Data Integration
Speech Recognition Applications
Internet Protocol (IP) Telephony

Nortel Shows Us How Not to Do It

Wednesday, January 14, 2009
Nortel Shows Us How Not to Do It Key words Today, January 14, 2009, Nortel filed for bankruptcy protection in both Canada and the U.S. Nortel has been in

Unified Communications and the Economy: Quit Wringing Your Hands and Get Back to Work

Monday, December 08, 2008
In this era of extremes e.g., Xtreme sports, Xtreme games, Xtreme you name it, it is only fitting that the reporting of the U.S. economic condition today is being taken to extremes. News sources today go

Understanding the Buyer: Influencing Factors in the Technology Purchase Decision

Thursday, June 05, 2008
The factors that influence buyers of communications equipment are changing along with the times. This article reviews the results of a recent Saddletree Research survey of 125 business executives in which they reveal the top two factors influencing a communications solution purchase.