CRM Magazine Announces Its 2003 CRM Leader Awards
Wednesday, August 27, 2003
CRM Magazine Announces Its 2003 CRM Leader Awards
The
ceremony buzzed with excitement as industry luminaries took the
stage.
|
CRM magazine revealed the winners of its 2003 CRM Leaders awards during
DCI's Customer Relationship Management Conference & Exposition at the Jacob
K. Javits Convention Center in New York City.
CRM magazine's 2003 CRM
Leader Awards recognize superior performance in three areas: ROI excellence in
customer companies, individual achievement, and vendor leadership. The CRM Elite
award showcases the best recent results and ROI among CRM-user companies. The
Influential Leaders award spotlights CRM executives who have left an indelible
mark on either the industry or their company this past year. CRM Market Leaders
ranks the top vendors in five categories.
Many of the industry's top
customer-company and vendor executives took part in the ceremony, which was
followed by an interactive panel discussion. During the panel CRM Elite winners
and Influential Leader customer-company executives shared their success secrets
with the audience.
This year's award winners are:
The CRM Elite
award recognizes excellence in getting both hard- and soft-ROI results from CRM
initiatives. CRM magazine judged efforts in six categories. The winners in each
category:
Enterprise suite CRM: Canada Post
Mid-market CRM: ACME Truck
Line
Customer service: MyFamily.com
SFA: Verifications Inc.
Analytics:
UPMC Health Plan
Channel management/PRM: LexisNexis
Influential
Leaders reveals those who, by their words and actions, have had a significant
impact either within their company or on the industry over the past year. This
year's winners in alphabetical order are:
Lior Arussy, president, Strativity
Group
Marc Benioff, chairman and CEO, Salesforce.com
Greg Gianforte,
CEO, chairman, and founder, RightNow Technologies
James Goodnight, Ph. D.,
president and CEO, SAS Institute
Adam Klaber, partner, global and Americas
CRM Leader, IBM Business Consulting Services, IBM
Denis Pombriant, vice
president and managing director of CRM, Aberdeen Group
David Thacher, general
manager of CRM, Microsoft Business Solutions, Microsoft
2003 Influential
Leaders: Ones to Watch
Brent Frei, cofounder and CEO, and Mary Reeder, CTO,
Onyx
Paul Stockford, president and chief analyst, Saddletree Research
2003 Influential Leaders: Customers
David Frady, executive vice
president and commercial products and services division manager, Hibernia
National Bank
Mike Overly, vice president of Marketing,
Hewlett-Packard
There are also a number of executives who have dedicated
a significant portion of their careers to the industry. Their work has helped
create the stronghold CRM now has on business. To recognize their efforts CRM
magazine created the CRM Hall of Fame. In this, the inaugural Hall of Fame, we
inducts three industry luminaries: Barton Goldenberg, founder and president, ISM
Inc.; Tom Siebel, chairman and CEO, Siebel Systems; and Pat Sullivan, creator of
ACT! and SalesLogix, now president and CEO, AttachStor.
CRM Market
Leaders ranks the top-five vendors in five categories based on a combination of
weighted criteria, including revenue, revenue growth, market share, customer
wins, and reputation for customer service. This year's winners in rank order
are:
Enterprise suite CRM
Siebel
SAP
AG
PeopleSoft
Oracle
Amdocs
One to Watch: Kana
Mid-market
suite CRM
Onyx
BestSoftware's CRM
Division
Salesforce.com
FrontRange
Pivotal
Ones to Watch: Microsoft
and UpShot
Analytics
SAS
Teradata
Cognos
Business
Objects
E.phiphany
One to Watch: SPSS
CRM consulting
firms
Accenture
IBM Business Consulting Services
Deloitte
Consulting
EDS
Cap Gemini Ernst & Young
One to Watch: Fujitsu
Consulting
Contact center outsourcers
Convergys
EDS
TeleTech
Holdings
West Corp.
Sitel
One to Watch: SR. Teleperformance
