Aspect Communications Named WFM Software Market-Share Leader
Thursday, December 11, 2003
Aspect Communications Named WFM Software Market-Share Leader
|
Aspect Communications Corporation (Nasdaq: ASPT), a provider of
enterprise customer contact solutions, announced today that Saddletree
Research's latest study confirms Aspect's market-share leadership in the US
workforce management software space.
In its report "The U.S. Workforce
Management Software Market: 2003-2007," Saddletree estimates that Aspect
captured the top workforce management share spot in 2002 with 27.4 percent of
the market.
"Aspect is an aggressive, committed and focused company in a
highly competitive market that has unparalleled growth opportunities," noted
Paul Stockford, Saddletree's chief analyst. Saddletree is a
leading technology research firm in the contact centre and customer
communications markets.
"Aspect has used its experience as a
long-standing, established competitor in this market to great advantage by being
continuously innovative, as substantiated by the recent introduction of
workforce management products based on its new Uniphi architecture," said
Stockford. "Those products address performance optimisation for enterprises as
well as the forecasting and scheduling needs of smaller contact centres. Aspect
is covering all of the bases from simplified to sophisticated applications and
delivering on its customers' ROI expectations."
"Aspect fills a true
business need with its contact centre staffing software," said David Puglia,
Aspect's senior vice president of global marketing. "In these times when
financial justification is a must for all technology investments, Aspect
eWorkforce Management offers an ROI that companies in a wide range of industries
including transportation, hospitality, retail, finance, utility and government
can all easily recognise. It's especially important that we rank high not only
in industry-wide sales as supported by Saddletree's research but in
product and service quality. We plan to continue that tradition."
