21st Century Communications: An Executive Guide to Communications in the Enterprise

"By focusing on real-life applications that are currently available (or available in the near future) the authors provide a realistic view of IP communications, looking at how and why enterprises will move to these new solutions. The book shows the value of IP communications and how companies can justify the migration – not based on the technology – but on how the technology can make companies more productive." BLAIR PLEASANT, President and Principal Analyst, COMMfusion, Santa Rosa, CA

"The book presents a clearly-worded and cogently argued case for not only why but also how communications will revolutionize business in the future. It demonstrates that increasingly the complex world requires an increasingly sophisticated technological response to lower the cost of doing business. Readable and intelligent." MATTHEW MAY, Editor, Communications International

"In the book 21st Century Communications, Andy Mattes and Bob Emmerson peel back the layers of confusion that have been wrapped around the issue of IP telephony over the past several years and lay out a concise view of the applications and solutions that can be enabled by IP communications. The authors further highlight the impact of IP-enabled communications on personal as well as corporate productivity while managing to avoid the sensationalistic hype that has typified any discussion of IP telephony in the past." PAUL STOCKFORD, President and Chief Analyst, Saddletree Research, Arizona