Press Releases

Press Releases

Saddletree Research, a leading provider of contact center market research, business intelligence and consulting services announces the winners of the Saddletree Research Kachina Awards for innovation in the North American contact center industry.

The award categories and the winning companies are as follows:

    Innovation in Voice of the Customer Solutions - Numonix 
    Innovation in Workforce Optimization - Aspect Software 
    Innovation in Contact Center Analytics - Verint 
    Innovation in Cloud Contact Center Solutions - Calabrio 
    Innovation in Self-Service Solutions - Cisco Systems, Inc. 
    Innovation in Emerging Technologies - NICE

FOR IMMEDIATE RELEASE

Saddletree Research Announces Launch of the Kachina Awards Program for the North American Contact Center Industry

Scottsdale, AZ - August 10, 2016 – Saddletree Research, a leading provider of contact center market research, business intelligence, and consulting services announced the launch of the Saddletree Research Kachina Award for innovation in the North American contact center industry.

This year marks the first year of the Saddletree Research Kachina Awards. Awards will be presented in six distinct categories recognizing innovation in a specific contact center solution discipline. The 2016 awards will be presented in the following categories:

 Innovation in Workforce Optimization (workforce management, quality management)
 Innovation in Analytics (Speech analytics, text analytics, desktop analytics)
 Innovation in Customer Self-Service solutions
 Innovation in Cloud Contact Center solutions
 Innovation in Voice of the Customer solutions
 Innovation in emerging technologies and/or new industry solutions