Syndicated Research Services

Saddletree Research offers syndicated research services that cover trends, issues, opportunities, and technologies in developing and leading-edge telecommunications industries. Our current offering includes research services covering:

The Contact Center industry, including:

• Customer Relationship Management (CRM)
• Multi-Media and Web-Enabled Call Centers
• Workforce Optimization
• Internet Communications
• Self-service technologies
• Speech Recognition and other emerging technologies

Included in each annual subscription service are:

• One market report per quarter, covering such topics as:
• Emerging Market Opportunities
• Technology analysis
• Competitive Landscapes and Overviews
• Emerging industry trends
• Early analysis of industry issues
• Monthly e-mail analysis of current industry events
• 30 hours of analyst inquiry time