Wednesday, 02 January 2019 07:50
CONTACT CENTER 2019: THERE’S AN APP FOR THAT
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Contact Center Pipeline Column
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Thursday, 20 December 2018 07:00
Verint Announces Intent to Acquire ForeSee Adds Digital and Analytics Assets to VoC Portfolio
Published in
Research Briefs
Friday, 07 December 2018 11:39
CHANGE THE CHANNEL TO OMNICHANNEL
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Contact Center Pipeline Column
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Sunday, 04 November 2018 10:08
IT’S NO SECRET: HIRING VETERANS IS SMART BUSINESS
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Contact Center Pipeline Column
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Tuesday, 30 October 2018 09:57
OpenText Qfiniti Delivers Workforce Optimization to Amazon Connect
Published in
Research Briefs
Thursday, 04 October 2018 08:09
Like It or Not, Get Used to the Gig
Published in
Contact Center Pipeline Column
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Wednesday, 05 September 2018 16:00
The Customer Service-Support-Experience-Journey
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Contact Center Pipeline Column
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Tuesday, 21 August 2018 08:20
Mattersight Vision Becomes Clear as NICE Closes Acquisition
Published in
Research Briefs
Thursday, 16 August 2018 11:19
Cisco Leverages AI, Google Cloud for Agent Assist Innovations
Published in
Research Briefs
Thursday, 16 August 2018 11:05
Phone Rage, Incivility And Why I Love Westerns
Published in
Contact Center Pipeline Column
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