Friday, 10 May 2019 13:27
Cloud Contact Center 2019 Progress, Promise, Profits and Pragmatism
Published in
Executive Summaries
Friday, 03 May 2019 11:03
GONNA TAKE A SENTIMENTAL JOURNEY
Published in
Contact Center Pipeline Column
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Thursday, 04 April 2019 15:06
The Agony, the Ecstasy, and the Irony of the Independent Industry Analyst
Published in
Saddletree Research Blog
Monday, 01 April 2019 11:31
CX PUNDITS VS. CX PRACTITIONERS: REAL LIFE OR FANTASY?
Published in
Contact Center Pipeline Column
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Tuesday, 05 March 2019 08:48
AUTOMATION, AI AND ANALYTICS: BIG DATA GETS BIGGER!
Published in
Contact Center Pipeline Column
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Saturday, 02 February 2019 10:38
ANALYTICUS UBIQUITOUS
Published in
Contact Center Pipeline Column
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Friday, 18 January 2019 11:20
Aspect Software Enters Merger Agreement with Vector Capital
Published in
Research Briefs
Wednesday, 02 January 2019 07:50
CONTACT CENTER 2019: THERE’S AN APP FOR THAT
Published in
Contact Center Pipeline Column
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Thursday, 20 December 2018 07:00
Verint Announces Intent to Acquire ForeSee Adds Digital and Analytics Assets to VoC Portfolio
Published in
Research Briefs
Friday, 07 December 2018 11:39
CHANGE THE CHANNEL TO OMNICHANNEL
Published in
Contact Center Pipeline Column
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