Thursday, 05 July 2018 14:48
Call Centers Don't Just Record Your Words — They Can Also Analyze Your Emotions. And Then Some
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Publications
Thursday, 14 June 2018 15:41
Remembering Greg Sherry
Published in
Contact Center Pipeline Column
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Tuesday, 08 May 2018 09:00
Employee Engagement And The Quality Management Renaissance
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Contact Center Pipeline Column
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Sunday, 01 April 2018 15:46
Rosie The Robot Meets Margot The Wine Bot
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Contact Center Pipeline Column
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Friday, 06 April 2018 10:06
Voice Biometrics in the Contact Center: Security, Convenience, and Compliance
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Podcasts
Thursday, 22 March 2018 10:24
Verint Announces Intelligent Virtual Assistant and Chatbot-Driven Self-Service Capabilities
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Research Briefs
Friday, 09 March 2018 09:17
Babylon, Black Ink And Biometrics
Published in
Contact Center Pipeline Column
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Monday, 05 February 2018 09:26
What Would Miss Manners Say?
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Contact Center Pipeline Column
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Tuesday, 16 January 2018 16:30
RESEARCH NOTE: Verint Acquires Next IT Accelerates Artificial Intelligence Efforts, Expands Portfolio
Published in
Research Briefs