Monday, 01 April 2019 11:31
CX PUNDITS VS. CX PRACTITIONERS: REAL LIFE OR FANTASY?
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Contact Center Pipeline Column
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Tuesday, 05 March 2019 08:48
AUTOMATION, AI AND ANALYTICS: BIG DATA GETS BIGGER!
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Contact Center Pipeline Column
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Saturday, 02 February 2019 10:38
ANALYTICUS UBIQUITOUS
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Contact Center Pipeline Column
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Friday, 18 January 2019 11:20
Aspect Software Enters Merger Agreement with Vector Capital
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Research Briefs
Wednesday, 02 January 2019 07:50
CONTACT CENTER 2019: THERE’S AN APP FOR THAT
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Contact Center Pipeline Column
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Thursday, 20 December 2018 07:00
Verint Announces Intent to Acquire ForeSee Adds Digital and Analytics Assets to VoC Portfolio
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Research Briefs
Friday, 07 December 2018 11:39
CHANGE THE CHANNEL TO OMNICHANNEL
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Contact Center Pipeline Column
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Sunday, 04 November 2018 10:08
IT’S NO SECRET: HIRING VETERANS IS SMART BUSINESS
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Contact Center Pipeline Column
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Tuesday, 30 October 2018 09:57
OpenText Qfiniti Delivers Workforce Optimization to Amazon Connect
Published in
Research Briefs
Thursday, 04 October 2018 08:09
Like It or Not, Get Used to the Gig
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Contact Center Pipeline Column
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