Tuesday, 13 June 2017 08:02
What's So Artificial About Artificial Intelligence?
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Podcasts
Thursday, 20 April 2017 18:44
RESEARCH UPDATE: Calabrio Acquires Symmetric Expands Foothold in BI, Analytics
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Research Briefs
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Tuesday, 18 April 2017 13:06
RESEARCH UPDATE: NICE Robotic Process Automation: Simplifying and Streamlining Customer Service
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Research Briefs
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Wednesday, 15 March 2017 13:29
Chapter 11 Reorganization in the U.S. Contact Center Industry: The Customer Perspective
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Executive Summaries
Wednesday, 29 March 2017 20:11
RESEARCH UPDATE: Cisco Spark Care: Cloud-Based Customer Care
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Research Briefs
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