Sunday, 01 April 2018 15:46
Rosie The Robot Meets Margot The Wine Bot
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Contact Center Pipeline Column
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Friday, 06 April 2018 10:06
Voice Biometrics in the Contact Center: Security, Convenience, and Compliance
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Podcasts
Thursday, 22 March 2018 10:24
Verint Announces Intelligent Virtual Assistant and Chatbot-Driven Self-Service Capabilities
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Research Briefs
Friday, 09 March 2018 09:17
Babylon, Black Ink And Biometrics
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Contact Center Pipeline Column
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Monday, 05 February 2018 09:26
What Would Miss Manners Say?
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Contact Center Pipeline Column
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Tuesday, 16 January 2018 16:30
RESEARCH NOTE: Verint Acquires Next IT Accelerates Artificial Intelligence Efforts, Expands Portfolio
Published in
Research Briefs
Tuesday, 16 January 2018 16:03
Employee Engagement The Evolution of Contact Center Employee Relations
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Executive Summaries
Monday, 08 January 2018 10:06
Contact Center 2018: A Fireside Chat
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Contact Center Pipeline Column
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Monday, 04 December 2017 11:42
2018: The Times They Are A-Changin’
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Contact Center Pipeline Column
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