Contact Center Pipeline Column
Tuesday, 01 February 2011 15:20
Web 2.0: It's Not Just for Social Media Anymore...
Written by Paul StockfordContact Center Pipeline - The View from the Saddle - Paul Stockford - February 2011
The Web 2.0 desktop allows agents to personalize their desktop workspace with widgets and gadgets for increased productivity.
Contact Center Pipeline - The View from the Saddle - Paul Stockford - January 2011
It just wouldn't feel right if I didn't use the occasion of my first column in Pipeline to weigh in on the issues of social media in the contact center.