Contact Center Pipeline Column

Contact Center Pipeline Column

Tuesday, 01 February 2011 15:20

Web 2.0: It's Not Just for Social Media Anymore...

Written by

Contact Center Pipeline - The View from the Saddle - Paul Stockford - February 2011

 

The Web 2.0 desktop allows agents to personalize their desktop workspace with widgets and gadgets for increased productivity.

 

Monday, 03 January 2011 12:59

It Just Wouldn't Feel Right ...

Written by

Contact Center Pipeline - The View from the Saddle - Paul Stockford - January 2011

 

It just wouldn't feel right if I didn't use the occasion of my first column in Pipeline to weigh in on the issues of social media in the contact center.

 

Page 2 of 2