Over a three year period, speech analytics has moved from last place to first in terms of buyer interest. I'm not sure of the origin of the familiar phrase that claims something-or-another "rules."
-
font size
decrease font size
increase font size
Published in
Contact Center Pipeline Column
Latest from Paul Stockford
- ANALYTICS COMING OF AGE
- Latest Verint Workforce Management Release: Automation, Mobility and Flexibility in the Cloud
- TRUE CONFESSIONS: The Trials, Tribulations, Agony, Ecstasy of 20 Years as an Independent Analyst
- Pushing the Artificial Intelligence (AI) Envelope Unsupervised Machine Learning Drives NICE Interaction Analytics AutoDiscovery
- VOICE IN THE CONTACT CENTER: THE HEART OF THE MATTER
Login to post comments