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Monday, 06 January 2020 00:00

CONTACT CENTER 2020: YESTERDAY AND TODAY

Written by  Paul Stockford
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“There are some interesting parallels in the contact center in terms of how technologies can transition while still relying on the tenets that made them important in the first place.”

Published in Contact Center Pipeline Column
Tagged under
  • chatbot
  • Saddletree Research
  • customer
  • Contact Center
  • industry
  • margot
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Paul Stockford

Paul Stockford

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