Logo
  • Home
  • About Us
  • Services
  • Exec Summaries
  • Research Briefs
  • In The Press
    • Publications
    • Magazine Columns
    • Contact Center Pipeline Magazine
    • Press Releases
  • Blog
  • Podcasts
  • Kachina Award
  • Contact Us
Monday, 06 January 2020 00:00

CONTACT CENTER 2020: YESTERDAY AND TODAY

Written by  Paul Stockford
  • font size decrease font size decrease font size increase font size increase font size
  • Print
  • Email

“There are some interesting parallels in the contact center in terms of how technologies can transition while still relying on the tenets that made them important in the first place.”

Published in Contact Center Pipeline Column
Tagged under
  • chatbot
  • Saddletree Research
  • customer
  • Contact Center
  • industry
  • margot
  • stockford
  • bot
Paul Stockford

Paul Stockford

Latest from Paul Stockford

  • Right for the Time Calabrio Introduces CXI Business Intelligence Platform
  • GAMES PEOPLE PLAY
  • THE TIMES THEY ARE A-CHANGIN’
  • Cisco Completes Acquisition of IMI Mobile Adds Substantial Digital and Automation Capabilities
  • Thoma Bravo Acquires Calabrio

Related items

  • GAMES PEOPLE PLAY
  • THE TIMES THEY ARE A-CHANGIN’
  • REMINISCING
  • ARTIFICIAL INTELLIGENCE — The Post-Pandemic Contact Center Superhero
  • Can You Say Con-Tin-Gen-Cy?
More in this category: « TRUE CONFESSIONS: The Trials, Tribulations, Agony, Ecstasy of 20 Years as an Independent Analyst ANALYTICS COMING OF AGE »
Login to post comments
back to top