Logo
  • Home
  • About Us
  • Services
  • Exec Summaries
  • Research Briefs
  • In The Press
    • Publications
    • Magazine Columns
    • Contact Center Pipeline Magazine
    • Press Releases
  • Blog
  • Podcasts
  • Kachina Award
  • Contact Us
Friday, 01 May 2020 12:53

COVID-19 And The Contact Center: Horror, Heartache, Humanity And Hope

Written by  Paul Stockford
  • font size decrease font size decrease font size increase font size increase font size
  • Print
  • Email

“Agents previously challenged to get people to just pick up the phone now can’t seem to get them off the phone.”

Published in Contact Center Pipeline Column
Tagged under
  • bot
  • stockford
  • margot
  • industry
  • Contact Center
  • customer
  • Saddletree Research
  • chatbot
Paul Stockford

Paul Stockford

Latest from Paul Stockford

  • THE TIMES THEY ARE A-CHANGIN’
  • Cisco Completes Acquisition of IMI Mobile Adds Substantial Digital and Automation Capabilities
  • Thoma Bravo Acquires Calabrio
  • REMINISCING
  • Grant the Virtual Assistant Powers Calabrio ONE WEM Revolution: Modern Solutions for the Modern Workforce

Related items

  • THE TIMES THEY ARE A-CHANGIN’
  • REMINISCING
  • ARTIFICIAL INTELLIGENCE — The Post-Pandemic Contact Center Superhero
  • Can You Say Con-Tin-Gen-Cy?
  • The Rocket Man and a Watershed Year
More in this category: « On-Trend: At-Home Agents Automation: The Contact Center's Grocer »
Login to post comments
back to top