“What we believe is driving this renewed interest, or renaissance, if you will, in QM is an industry focus on employee engagement that is driving the majority of operational changes in the contact center.”
Tuesday, 08 May 2018 09:00
Employee Engagement And The Quality Management Renaissance
Written by Paul Stockford-
font size
decrease font size
increase font size
Published in
Contact Center Pipeline Column
Tagged under
Latest from Paul Stockford
- On-Trend: At-Home Agents
- Coronavirus And Jobs: Montgomery Call Centers Are Busy, And Hiring
- Area Call Centers At Various Stages In Moves To Work From Home
- Call Centers Pose ‘Pretty High’ Risk For Coronavirus Exposure, Expert Says
- Calabrio/Twilio Cloud-to-Cloud Partnership: Scalability, Customization and Productivity
Login to post comments