Wednesday, 09 May 2012 14:44

Hiring and Retention – 20th Century Problem for the 21st Century

Written by 

Death, taxes and turnover are the three absolutes of life in the contact center.  The first two we can’t do much about, but the third absolute, personnel turnover, is a problem that is within our grasp to fix, yet the industry doesn’t seem have the wherewithal to do so.




Login to post comments