Wednesday, 09 May 2012 14:44

Hiring and Retention – 20th Century Problem for the 21st Century

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Death, taxes and turnover are the three absolutes of life in the contact center.  The first two we can’t do much about, but the third absolute, personnel turnover, is a problem that is within our grasp to fix, yet the industry doesn’t seem have the wherewithal to do so.

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