Logo
  • Home
  • About Us
  • Services
  • Exec Summaries
  • Research Briefs
  • In The Press
    • Publications
    • Magazine Columns
    • Contact Center Pipeline Magazine
    • Press Releases
  • Blog
  • Podcasts
  • Kachina Award
  • Contact Us
Monday, 16 March 2015 12:10

It's A Wonderful Life

Written by  Paul Stockford
  • font size decrease font size decrease font size increase font size increase font size
  • Print
  • Email

A look at the past year, and a George Bailey-style revelation about life in the contact center industry.

Published in Contact Center Pipeline Column
Tagged under
  • center
  • contact
  • Contact Center
  • cloud
Paul Stockford

Paul Stockford

Latest from Paul Stockford

  • ANALYTICS COMING OF AGE
  • Latest Verint Workforce Management Release: Automation, Mobility and Flexibility in the Cloud
  • TRUE CONFESSIONS: The Trials, Tribulations, Agony, Ecstasy of 20 Years as an Independent Analyst
  • Pushing the Artificial Intelligence (AI) Envelope Unsupervised Machine Learning Drives NICE Interaction Analytics AutoDiscovery
  • VOICE IN THE CONTACT CENTER: THE HEART OF THE MATTER

Related items

  • ANALYTICS COMING OF AGE
  • TRUE CONFESSIONS: The Trials, Tribulations, Agony, Ecstasy of 20 Years as an Independent Analyst
  • VOICE IN THE CONTACT CENTER: THE HEART OF THE MATTER
  • EIGHT DAYS A WEEK: THE ALWAYS-ON CONTACT CENTER
  • ROBOCALLS? DON’T SHOOT ME, I’M ONLY THE HARMONICA PLAYER
More in this category: « CEO Tweets And #Ladies-Unmentionables Our Survey Says! »
Login to post comments
back to top