Logo
  • Home
  • About Us
  • Services
  • Exec Summaries
  • Research Briefs
  • In The Press
    • Publications
    • Magazine Columns
    • Contact Center Pipeline Magazine
    • Press Releases
  • Blog
  • Podcasts
  • Kachina Award
  • Contact Us
Monday, 16 March 2015 12:10

It's A Wonderful Life

Written by  Paul Stockford
  • font size decrease font size decrease font size increase font size increase font size
  • Print
  • Email

A look at the past year, and a George Bailey-style revelation about life in the contact center industry.

Published in Contact Center Pipeline Column
Tagged under
  • center
  • contact
  • Contact Center
  • cloud
Paul Stockford

Paul Stockford

Latest from Paul Stockford

  • Call centers don't just record your words — they can also analyze your emotions. And then some
  • The Year of The Agent
  • Calabrio ONE 10.3 Simplified Integrations, Easy Implementation, High Security
  • Remembering Greg Sherry
  • Employee Engagement And The Quality Management Renaissance

Related items

  • The Year of The Agent
  • Remembering Greg Sherry
  • Employee Engagement And The Quality Management Renaissance
  • Rosie The Robot Meets Margot The Wine Bot
  • Babylon, Black Ink And Biometrics
More in this category: « CEO Tweets And #Ladies-Unmentionables Our Survey Says! »
Login to post comments
back to top