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Thursday, 16 August 2018 11:05

Phone Rage, Incivility And Why I Love Westerns

Written by  Paul Stockford
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“About 10 percent of our calls and emails today are so nasty or rude that they have made some of my reps cry.”

Published in Contact Center Pipeline Column
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  • Saddletree Research
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Paul Stockford

Paul Stockford

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