Saturday, 06 December 2014 17:01

The Heroes Among Us

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Sometimes even the simplest of acts in the contact center creates an instant hero.  As we grow older, and more skeptical, finding heroes becomes a bit more difficult.  Despite Gene and Roy's sparkling white teeth, crisply fringed white shirts, and polished boots with fancy tops, I eventually learned that most cowboys aren't like Gene and Roy after all.


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