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Wednesday, 02 October 2019 13:24

VOICE IN THE CONTACT CENTER: THE HEART OF THE MATTER

Written by  Paul Stockford
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“Analytics has brought an unprecedented degree of intelligence—yes, I’ll say it—artificial intelligence (AI), to the call-routing process"

Published in Contact Center Pipeline Column
Tagged under
  • chatbot
  • Saddletree Research
  • customer
  • Contact Center
  • industry
  • margot
  • stockford
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Paul Stockford

Paul Stockford

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