“Surprisingly, how to address a customer during an interaction is not part of agent training in the majority of contact centers.”
-
font size
decrease font size
increase font size
Published in
Contact Center Pipeline Column
Tagged under
Latest from Paul Stockford
- ROBOCALLS? DON’T SHOOT ME, I’M ONLY THE HARMONICA PLAYER
- CX VERSUS GX: WHEN WORLDS COLLIDE
- Calabrio's acquisition of Teleopti — a new standard for customer experience intelligence?
- Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence
- COGNITIVE COLLABORATION, ARTIFICIAL INTELLIGENCE AND MUSIC NERDS
Login to post comments