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Monday, 05 February 2018 09:26

What Would Miss Manners Say?

Written by  Paul Stockford
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“Surprisingly, how to address a customer during an interaction is not part of agent training in the majority of contact centers.”

Published in Contact Center Pipeline Column
Tagged under
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  • Contact Center
  • customer
  • Saddletree Research
  • cloud
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Paul Stockford

Paul Stockford

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