Logo
  • Home
  • About Us
  • Services
  • Exec Summaries
  • Research Briefs
  • In The Press
    • Publications
    • Magazine Columns
    • Contact Center Pipeline Magazine
    • Press Releases
  • Blog
  • Podcasts
  • Kachina Award
  • Contact Us
Monday, 05 February 2018 09:26

What Would Miss Manners Say?

Written by  Paul Stockford
  • font size decrease font size decrease font size increase font size increase font size
  • Print
  • Email

“Surprisingly, how to address a customer during an interaction is not part of agent training in the majority of contact centers.”

Published in Contact Center Pipeline Column
Tagged under
  • industry
  • Contact Center
  • customer
  • Saddletree Research
  • cloud
  • song
  • platform
Paul Stockford

Paul Stockford

Latest from Paul Stockford

  • Grant the Virtual Assistant Powers Calabrio ONE WEM Revolution: Modern Solutions for the Modern Workforce
  • Xaqt Deploys AI-Based COVID Vaccination Solution
  • ARTIFICIAL INTELLIGENCE — The Post-Pandemic Contact Center Superhero
  • Can You Say Con-Tin-Gen-Cy?
  • Verint Engagement Data Management Redefining Collaboration in the Enterprise

Related items

  • ARTIFICIAL INTELLIGENCE — The Post-Pandemic Contact Center Superhero
  • Can You Say Con-Tin-Gen-Cy?
  • The Rocket Man and a Watershed Year
  • Davy Crockett, Analytics and The New Frontier
  • The NACC - The Uncommon Organization for an Uncommon Industry
More in this category: « Contact Center 2018: A Fireside Chat Babylon, Black Ink And Biometrics »
Login to post comments
back to top