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Executive Summaries

Executive Summaries

Tuesday, 16 January 2018 16:03

Employee Engagement The Evolution of Contact Center Employee Relations

Written by Paul Stockford
Employee Engagement The Evolution of Contact Center Employee Relations
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Wednesday, 15 March 2017 13:29

Chapter 11 Reorganization in the U.S. Contact Center Industry: The Customer Perspective

Written by Paul Stockford
Chapter 11 Reorganization in the U.S. Contact Center Industry: The Customer Perspective
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Friday, 30 December 2016 12:51

The Cloud-Based Contact Center Opportunity And Challenge In Equal Measure

Written by Paul Stockford
The Cloud-Based Contact Center Opportunity And Challenge In Equal Measure
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Thursday, 12 March 2015 16:23

Contact Center 2014 - 2015 The Year in Review and a Look Ahead

Written by Paul Stockford
Contact Center 2014 - 2015 The Year in Review and a Look Ahead
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Thursday, 12 March 2015 16:11

The Cloud-Based Contact Center A Study in Contradiction, Conundrum and Opportunity

Written by Paul Stockford
The Cloud-Based Contact Center A Study in Contradiction, Conundrum and Opportunity
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Wednesday, 01 December 2010 10:22

Social Media Exec Summary

Written by Paul Stockford
Social Media Exec Summary
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Tuesday, 01 June 2010 13:12

Workforce Optimization Penetration Rates in the North American Contact Center Market

Written by Paul Stockford
Workforce Optimization Penetration Rates in the North American Contact Center Market
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Tuesday, 01 September 2009 12:45

End-User Perspectives: 2009

Written by Paul Stockford
End-User Perspectives: 2009
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Sunday, 01 February 2009 10:23

Unified Communications in the Contact Center: An End-User Perspective

Written by Paul Stockford
Unified Communications in the Contact Center: An End-User Perspective
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Sunday, 01 June 2008 12:31

End-User Perspectives: 2008

Written by Paul Stockford
End-User Perspectives: 2008
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