Monday, 27 August 2007 15:04

Quality Monitoring: It's Not Just for Big Brother Anymore

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Call Center Magazine - Paul Stockford - August 24, 2007


As I like to tell my teenage children, things were simpler back in the old days. Back when emails on your work computer were an annoyance that inhibited more than enhanced productivity, back when long-distance phone calls were expensive and gasoline was cheap, back when the Internet was just a twinkle in Al Gore’s eye, things were simpler. Even in the call center things were simpler. Take quality monitoring, or quality assurance, for example.

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