Monday, 28 February 2011 15:17

This Time You Should C.A.R.E.

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Call Center Magazine - Paul Stockford - February 2007

 

In the contact center industry, it is not uncommon for an idea or concept to quickly capture the collective imagination of the industry and take on a life of its own. Case in point: the computer-telephony integration (CTI) industry of the mid-1990s. Remember when everything had to have that all-important CTI component? Remember all those exciting CTI applications and demonstrations that never worked but looked really cool? Remember all those CTI companies and the hundreds of people that crowded around their demonstrations at trade shows? I wonder whatever happened to those companies. If you find out, call my Wildfire.

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