Wednesday, 20 March 2013 11:22

Applied Analytics at Time Warner Cable

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Analytics are hot! According to the results of the Saddletree Research/National Association of Call Centers (NACC) 2012 year-end survey of end-users, four of the top five technology solutions to be evaluated for purchase this year are analytics solutions. In this podcast, Paul is joined by John Bowden of Time Warner Cable (TWC) to discuss how analytics are being applied at TWC in order to optimize the customer experience and to ensure customer satisfaction with every TWC contact.



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