Wednesday, 07 November 2012 16:40

At-Home Contact Center Agents: Survey Results and Analysis

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Saddletree Research recently undertook a research project with the objective of quantifying the success, or failure, of the current industry trend of having contact center agents work from their home. In this podcast, Paul is joined by Kevin Hegebarth of HireIQ in a discussion of the survey results and the implications the at-home agent movement have on staffing strategies.

 

 

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