Monday, 03 October 2016 13:29

Cisco Spark: Making Life Easier for Employees, Workgroups, and Agents

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Changing demographics are bringing a new level of attention to not only the customer base, but to the workforce as well.  With agent turnover an ongoing issue, along with a growing awareness of the value that is found in the voice of the employee (VoE), customer service professionals are turning toward new strategies and solutions that address these evolving contact center workforce dynamics.  In this podcast, we are joined by Cisco's Tod Famous to talk about how Cisco Spark is being used in forward-thinking contact centers to enable such things as team communication, onboarding of new agents, sharing of experiences, and having a little fun along the way.  And the best part? Basic Cisco Spark is a free download! Details in this informative podcast.
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