Tuesday, 03 January 2012 11:27

Collaboration in the Hiring Process: The High Cost of Ineffective Hiring

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Collaboration is a word that is becoming more commonly heard and used in the contact center industry, but rarely is it used in the context of contact center hiring. As labor markets constrict, as covered in this podcast, a more collaborative effort will be required to bring the best employees to the contact center. In this episode, Paul is joined once again by Kevin Hegebarth of Hire IQ (www.hireiqinc.com) to discuss the disconnects between recruiters trying to fill seats and tactical managers who are beginning to reject the notion that contact center hiring is just a numbers game.



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