Chatbots and artificial intelligence (AI) are the darlings of the contact center industry, so where do Intelligent Virtual Agents (IVAs) fit in? What's the difference between an IVA and a chatbot? Today, there seems to be as much misinformation as there is information about AI and bots in the market, so how to separate fact from fiction? In this podcast, I'm joined by Verint's Jen Snell to talk through the intriguing topic of conversational AI and IVAs, including a discussion of applications that are nothing short of fascinating.