-
font size
decrease font size
increase font size
|
|
Members of the Millennial generation, born between 1980 and 2000, now represent more than 50 percent of the workforce. In the contact center, the Millennial generation brings a different set of career requirements and expectations to their customer service career. This is the generation that has never had to live without technology, and they are more than comfortable multi-tasking while using the latest customer communications and social media channels. In this podcast, Paul is joined by Verint's Kelly Koellicker to discuss what to expect with this new generation of workers and what tools and strategies are available to effectively manage and optimize the unique capabilities of this new generation of contact center agents and managers. |
Published in
Podcasts
Latest from Paul Stockford
- ANALYTICS COMING OF AGE
- Latest Verint Workforce Management Release: Automation, Mobility and Flexibility in the Cloud
- TRUE CONFESSIONS: The Trials, Tribulations, Agony, Ecstasy of 20 Years as an Independent Analyst
- Pushing the Artificial Intelligence (AI) Envelope Unsupervised Machine Learning Drives NICE Interaction Analytics AutoDiscovery
- VOICE IN THE CONTACT CENTER: THE HEART OF THE MATTER
Login to post comments
