Wednesday, 27 February 2013 09:04

Real-Time Analytics: Redefining Contact Center Efficiency

Written by 


Real-time analytics is one of the top 5 mega-trends that will impact the contact center industry in 2013. These trends, identified in a recently published Saddletree Research report, are determined by research conducted among a statistically significant population of contact center executives. We asked these respondents for their attitudes, opinions and intentions regarding various industry trends, issues, technologies, and opportunities in 2013. Real-time analytics is top-of-mind among customer service professionals.

In this podcast Paul is joined by Larry Skrowronek of Nexidia to discuss the factors that are driving the demand for real-time analytics solutions in the contact center. Specifically addressed are the way real-time analytics are impacting such industry segments as collections, communications and the management of at-home agents.



Register below to listen to this podcast.



Name: (*)

Name Required

Invalid Input
Email: (*)

Email Address Required
Phone Number:

Invalid Format (IE: 123-123-7788)

Login to post comments
icon icon icon icon