Monday, 03 December 2012 12:35

Simplexity: The Essence of the Contact Center

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The theory of simplexity proposes a relationship between complexity and simplicity. It addresses the question of why simple things become complex and how complex things become simple.

In this podcast I am joined by Calabrio’s Matt Matsui to discuss the notion of simplexity and its affect on things as diverse as television remote controls and mobile phones. We also talk about why simplexity has suddenly become such a hot topic and how it applies directly to today’s contact center. This podcast promises to get you up-to-speed on the theory of simplexity in less than 15 minutes!



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