Register below to listen to this podcast.
|
|
Tuesday, 10 March 2015 13:08
The Emergence of the Omni-Channel Contact Center
Written by Paul Stockford-
font size
decrease font size
increase font size
|
|
Omni-channel is poised to be one of the fastest growing segments of the contact center industry over the next three years. In this podcast we are joined by Annette Miesbach of inContact to discuss, among other things, the difference between multi-channel and omni-channel customer communications, the role of omni-channel in today's contact center, the impact of this innovative customer care development and practical advice for deploying an omni-channel solution. |
Published in
Podcasts
Latest from Paul Stockford
- COVID-19 And The Contact Center: Horror, Heartache, Humanity And Hope
- Cisco Leverages Webex Platform to Deliver Cloud-Based Webex Contact Center Enterprise
- On-Trend: At-Home Agents
- Coronavirus And Jobs: Montgomery Call Centers Are Busy, And Hiring
- Area Call Centers At Various Stages In Moves To Work From Home
Login to post comments
