Register below to listen to this podcast.
|
|
Friday, 29 March 2013 10:11
The Evolving Challenge of Mobile Customer Service
Written by Paul Stockford-
font size
decrease font size
increase font size
|
|
The proliferation of mobile devices is forcing contact centers to take a look at how service is provided to their mobile customers. Research undertaken in mid-2012 and again at the end of 2012 provides conclusive evidence that serving the mobile customer is entirely different from serving the traditional, stationary customer. As the results of the research are presented in this podcast, Paul is joined by Cisco’s John Hernandez to discuss practical solutions to the growing challenge of providing efficient service to the mobile customer. |
Published in
Podcasts
Latest from Paul Stockford
- Grant the Virtual Assistant Powers Calabrio ONE WEM Revolution: Modern Solutions for the Modern Workforce
- Xaqt Deploys AI-Based COVID Vaccination Solution
- ARTIFICIAL INTELLIGENCE — The Post-Pandemic Contact Center Superhero
- Can You Say Con-Tin-Gen-Cy?
- Verint Engagement Data Management Redefining Collaboration in the Enterprise
Login to post comments
