Friday, 29 March 2013 10:11

The Evolving Challenge of Mobile Customer Service

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The proliferation of mobile devices is forcing contact centers to take a look at how service is provided to their mobile customers. Research undertaken in mid-2012 and again at the end of 2012 provides conclusive evidence that serving the mobile customer is entirely different from serving the traditional, stationary customer. As the results of the research are presented in this podcast, Paul is joined by Cisco’s John Hernandez to discuss practical solutions to the growing challenge of providing efficient service to the mobile customer.



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