Register below to listen to this podcast.
|
|
-
font size
decrease font size
increase font size
|
|
2012 marks the 10th anniversary of the introduction of speech analytics to the contact center industry. Although speech analytics has been slow to find acceptance and growth in the contact center, that is about to change. In this podcast Paul speaks with Jane Hendircks of Aspect (www.aspect.com) about recent Saddletree Research/National Association of Call Centers end-user research that shows speech analytics poised for growth in 2012. Jane discusses some of the practical aspects of speech analytics that are driving the demand for this highly effective customer intelligence solution. |
Published in
Podcasts
Latest from Paul Stockford
- ROBOCALLS? DON’T SHOOT ME, I’M ONLY THE HARMONICA PLAYER
- CX VERSUS GX: WHEN WORLDS COLLIDE
- Calabrio's acquisition of Teleopti — a new standard for customer experience intelligence?
- Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence
- COGNITIVE COLLABORATION, ARTIFICIAL INTELLIGENCE AND MUSIC NERDS
Login to post comments
