Thursday, 06 February 2014 13:09

Understanding the Contact Center in the Cloud

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 There isn’t a hotter topic in the contact center industry today than what is happening as contact center solutions move from the premise to the Internet, or cloud. In this podcast Paul speaks with Ron Strandin of Envision about what is driving this move to the cloud and what those who are considering a move to the cloud should know.

 

 

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Paul Stockford

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More in this category: « The Evolving Challenge of Mobile Customer Service The Emergence of the Omni-Channel Contact Center »
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