Register below to listen to this podcast.
|
|
Paul is once again joined by Kristen Jacobsen of Calabrio, this time to discuss the characteristics of Generation Y workers – the next generation of contact center agents and managers. Included are relevant statistics from the latest Saddletree Research/National Association of Call Centers (NACC) survey of end users as well as a discussion of the unique expectations, motivators and attributes of the largest generation of workers to enter the contact center industry since the Baby Boomers. |
Register below to listen to this podcast.
|
Powered by C2C Consulting, LLC