Register below to listen to this podcast.
|
|
Friday, 21 October 2011 15:08
Understanding the Nuances of the Next Generation Contact Center Workforce
Written by Paul Stockford-
font size
decrease font size
increase font size
|
|
Paul is once again joined by Kristen Jacobsen of Calabrio, this time to discuss the characteristics of Generation Y workers – the next generation of contact center agents and managers. Included are relevant statistics from the latest Saddletree Research/National Association of Call Centers (NACC) survey of end users as well as a discussion of the unique expectations, motivators and attributes of the largest generation of workers to enter the contact center industry since the Baby Boomers. |
Published in
Podcasts
Latest from Paul Stockford
- TRUE CONFESSIONS: The Trials, Tribulations, Agony, Ecstasy of 20 Years as an Independent Analyst
- Pushing the Artificial Intelligence (AI) Envelope Unsupervised Machine Learning Drives NICE Interaction Analytics AutoDiscovery
- VOICE IN THE CONTACT CENTER: THE HEART OF THE MATTER
- EIGHT DAYS A WEEK: THE ALWAYS-ON CONTACT CENTER
- ROBOCALLS? DON’T SHOOT ME, I’M ONLY THE HARMONICA PLAYER
Login to post comments
