Register below to listen to this podcast.
|
|
Friday, 21 October 2011 15:08
Understanding the Nuances of the Next Generation Contact Center Workforce
Written by Paul Stockford-
font size
decrease font size
increase font size
|
|
Paul is once again joined by Kristen Jacobsen of Calabrio, this time to discuss the characteristics of Generation Y workers – the next generation of contact center agents and managers. Included are relevant statistics from the latest Saddletree Research/National Association of Call Centers (NACC) survey of end users as well as a discussion of the unique expectations, motivators and attributes of the largest generation of workers to enter the contact center industry since the Baby Boomers. |
Published in
Podcasts
Latest from Paul Stockford
- Grant the Virtual Assistant Powers Calabrio ONE WEM Revolution: Modern Solutions for the Modern Workforce
- Xaqt Deploys AI-Based COVID Vaccination Solution
- ARTIFICIAL INTELLIGENCE — The Post-Pandemic Contact Center Superhero
- Can You Say Con-Tin-Gen-Cy?
- Verint Engagement Data Management Redefining Collaboration in the Enterprise
Login to post comments
