Contact centers today are more concerned about fraud, identity theft, and account takeovers than at any time in the industry's history. Contact centers are targeted by fraudsters not only to steal but to also phish for information. Fraudsters today are sophisticated and organized, spending considerable time researching their targets in the contact center.

In this podcast, Paul is joined by Windsor Tanner of NICE to discuss the role of voice biometrics in the contact center and the reasons fraudsters find it almost impossible to compromise. Also discussed are recent developments that make enrollment in biometrics programs faster, easier and more convenient than ever before.