Tuesday, 13 June 2017 08:02

What's So Artificial About Artificial Intelligence?

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Artificial Intelligence (AI) is one of the hottest topics in the contact center industry today. News releases and product introductions with AI implications are now weekly, if not daily, events and buyers are paying close attention. There also exists a great deal of misinformation and confusion regarding true artificial intelligence and terms such as "machine learning" and "natural language understanding" are often included in AI announcements as if they are the same thing.

In this podcast, Paul has a frank discussion with Aspect's Tobias Goebel regarding the differences between AI and natural language understanding (NLU) and rules-based systems versus human-level performance. This podcast offers an honest look at the state of AI in the contact center industry today.
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