Wednesday, 18 January 2012 17:06

Workforce Management Renaissance: What's Behind the Spike in Demand

Written by  Saddletree Research

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 Workforce management software is an established, proven contact center solution with a market penetration rate of nearly 50 percent. Rather than fading into a comfortable retirement after 31 years in the industry, workforce management software is suddenly experiencing resurgence in demand that is unexpected and unprecedented. Join Paul and Verint’s Bill Durr as they discuss the reasons behind this workforce management renaissance and the industry factors that are driving renewed demand for this stalwart industry solution.

 

 

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