Thursday, 28 May 2015 08:51

You Can’t CRM Your Problems Away

Written by 

logo_ST

 Back in the day, customer relationship management (CRM) software was thought to be the cure for all that ailed the contact center. Today CRM has taken a more dignified position in the contact center and we know that there are many more productivity gaps that we just can't CRM away. In this podcast I'm joined by Mike Garner, Chief Customer Officer at Cicero, as we discuss the role of the agent desktop workstation in diagnosing and solving contact center productivity issues.

 

Click here to listen to this podcast.

Published in Podcasts
Paul Stockford

Latest from Paul Stockford

More in this category: « The Emergence of the Omni-Channel Contact Center Tapping into Twitter for Customer Self-Service »
Login to post comments
back to top
icon icon icon icon

Powered by C2C Consulting, LLC