Friday, 02 December 2016 08:05

Saddletree Research Announces 2016 Kachina Award Winners

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Saddletree Research, a leading provider of contact center market research, business intelligence and consulting services announces the winners of the Saddletree Research Kachina Awards for innovation in the North American contact center industry.

The award categories and the winning companies are as follows:

    Innovation in Voice of the Customer Solutions - Numonix 
    Innovation in Workforce Optimization - Aspect Software 
    Innovation in Contact Center Analytics - Verint 
    Innovation in Cloud Contact Center Solutions - Calabrio 
    Innovation in Self-Service Solutions - Cisco Systems, Inc. 
    Innovation in Emerging Technologies - NICE

Kachina Award entries were judged by a panel of distinguished contact center industry experts. Besides Saddletree Research Chief Analyst Paul Stockford, the other judges were:

    David Butler, PhD, Professor, University of Southern Mississippi and Executive Director, National Association of Call Centers (NACC)         
    Renee Maler, Principal, Philosophy PR + Marketing 
    Jim Lavery, Vice President, Contact Centers and Credit Services, Desert Schools Federal Credit Union 
    Linda Harden, Publisher, Contact Center Pipeline Magazine

The Saddletree Research Kachina Award recognizes outstanding innovation and market leadership in each solutions category as determined by the above panel of independent contact center industry experts and customer service professionals.

Each winning company will receive a Sun Kachina, also called the Tawa Kachina, hand-carved by Hopi Kachina artist Joe Duwyenie of Third Mesa, Hopi Pueblo, Arizona. The Sun Kachina represents strength of spirit, growth and abundance.

For more information on the 2016 Kachina Award program, please go here. Information on the 2017 Kachina Award program will be posted in early 2017.

About Saddletree Research

Founded in Scottsdale, AZ, in 1999, Saddletree Research is a veteran-owned business that provides market research and business intelligence in the North American contact center market with a sharp focus on emerging market segments as well as those with high growth potential. Saddletree Research activities are led by Founder and Chief Analyst Paul Stockford, who has spent the last 27 years publishing original research covering the contact center industry. For more information visit


For more information, please contact: 
Renee Maler 
Philosophy PR + Marketing 

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