Monday, 17 September 2007 10:34

Avaya Dives into the Analytics Pool

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Avaya - by Paul Stockford - September 17, 2007


On September 17, 2007, Avaya, Inc., of Basking Ridge, NJ, announced general availability of the Avaya IQ contact center reporting platform. Announced in conjunction with Avaya’s Customer Interaction Suite this past spring, Avaya IQ represents the company’s entry in the rapidly growing performance management and analytics market.

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