Tuesday, 25 June 2019 00:00

Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence

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MINNEAPOLIS--(BUSINESS WIRE)--Calabrio today announced it has acquired Teleopti, a workforce management software provider headquartered in Stockholm, Sweden—building the new global standard for the customer experience industry.

“The adoption of solutions that engage employees has accelerated rapidly”

The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions to create the market-leading, true multi-tenant SaaS customer experience intelligence platform. Calabrio and Teleopti bring together customers from across the globe, including Best Buy, Rabobank, Shopify, Netflix and GE Appliances, a Haier company.

“Calabrio has always been at the forefront of disruption in this industry and we are excited to welcome the Teleopti team to join this mission,” said Tom Goodmanson, president and CEO at Calabrio. “We enrich human interactions—inside and outside of the contact center—allowing our customers to deeply connect with their customers through data and analytics. And we do this all while ensuring their employees have the best tools possible to add a human touch to an otherwise cold interaction. The combination of our leading solutions empowers the modern workforce and provides companies around the world with an intelligent view of agent and customer interactions.”

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