Tuesday, 25 June 2019 00:00

Calabrio's acquisition of Teleopti — a new standard for customer experience intelligence?

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(INFORMATION-AGE.COM)--The combined company of Calabrio and Teleopti ranks among the largest contact centre workforce management providers Calabrio’s acquisition of Teleopti — a new standard for CX intelligence? image Calabrio has acquired Teleopti.  Calabrio has announced that it has acquired Teleopti, a workforce management software provider headquartered in Stockholm, Sweden.

It says that this acquisition will build a new global standard for the customer experience (CX) industry.

Together, Teleopti’s workforce management (WFM) software will work with Calabrio’s customer experience solutions to create a multi-tenant, SaaS customer experience intelligence platform.

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