Wednesday, 30 July 2008 09:47

Comming to the Millennials and Web 2.0

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Contact Management - by Paul Stockford - September October 2008

A changing of the guard will soon see Millennials replacing Baby Boomers in the workforce and in contact centres.
They will usher in a whole new set of management, customer and agent mores and interactions rooted in the cultures
of social networks. Here’s the outlook.

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