Wednesday, 03 December 2008 16:55

Contact Center Technology Brings Improved Customer Service, Business Benefits to Higher Education

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Cisco - By Jenny Carless - December3, 2008


Brandeis University and Florida International University put the customer first in offices across campus.  Brandeis University is putting fewer student callers on hold and Florida International University has been able to route fewer calls to voicemail, thanks to network-based contact centers that let them handle calls more efficiently, streamline costs and keep students a whole lot happier.  ...

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