Monday, 27 December 2010 09:48

Customer Experience Trends Engraved in Social Media Channels

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Customer Think - Posted by Cheryl Hanna on Dec 27, 2010


Paul Stockford, president of Saddletree Research, an organization that gauges industry change trends, notes that the changes of customer experience management will continue an upward movement in social channels. Interestingly enough, the social trends since 2008 have grown exponentially. In 2008, social media and customer service were not even on the radar;

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