CRM.com - Christopher Musico - July 31, 2008
Aspect Software looks to close the loop with new e-learning and agent-hiring features in PerformanceEdge -- and delivers them as software-as-a-service.
Hiring and coaching contact center agents correctly is a tremendous issue in an industry where attrition and dissatisfaction at times run rampant. Chelmsford, Mass.-based contact center solution provider Aspect Software believes it has found a cure with the latest enhancement of its PerformanceEdge suite, reintroducing e-learning and adding job-screening software to its medicine cabinet of applications.
