Thursday, 31 July 2008 10:15

Perpetuating a Complete Agent Life Cycle

Written by - Christopher Musico - July 31, 2008


Aspect Software looks to close the loop with new e-learning and agent-hiring features in PerformanceEdge -- and delivers them as software-as-a-service.

Hiring and coaching contact center agents correctly is a tremendous issue in an industry where attrition and dissatisfaction at times run rampant. Chelmsford, Mass.-based contact center solution provider Aspect Software believes it has found a cure with the latest enhancement of its PerformanceEdge suite, reintroducing e-learning and adding job-screening software to its medicine cabinet of applications.

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