Tuesday, 09 June 2009 16:46

Toiling Away in 'White-Collar Sweatshops' - aka Call Centers

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CRM Buyer - By By Maria Verlengia - June 9, 2009


Some companies recognize the importance of holding onto their customers in a down economy and have consequently taken steps to improve their call center operations. For too many, though, the call center is a low priority, and the workers who staff them don't stick around long. The pay is often minimum wage, and the job itself is stressful, the workplace environment is bleak -- and a 'big brother' mentality prevails.

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