Thursday, 10 June 2010 12:09

Using Business Optimization Analytics to Solve Your Critical Contact Center Issues Faster

Written by  VPI & Saddletree Research

Saddletree Research & VPI Whitepaper - June 2010


Want to More Rapidly Identify and Resolve Your Critical Contact Center and Business Issues?

Given the high number of activities and volume of data collected in contact centers today, getting to the root cause of problems and taking corrective actions can often be a daunting task. More specific to business content than performance analytics and less expensive and easier to implement and manage than speech analytics, Business Optimization Analytics is the latest innovation in technologies for the monitoring and improvement of contact center operations, business performance, and customer experience.

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